We follow strict development guidelines and quality standards. Each our light must pass strictly tests before shipping out. We fully stand behind our products and stand by you. If you ever do have any issue with your lights, we will resolve it quickly with our unbeatable customer service.
Warranty Service
To submit a warranty request, email ever@maksdep.com
Warranty Provided:
Subject to the exclusions set forth below, Maksdep warrants its Red Light Therapy and LED Grow Lights to be free from defects in material and workmanship for a fixed duration from the date of shipment from Maksdep. Details are listed below:
- Led grow lights are covered by a three-five (3-5) years limited warranty.
- Red light therapy devices are covered by two (2) years limited warranty.
- Other led lights are covered by two-three (2-3) years limited warranty.
All including:
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.Rest years. Limited warranty: Free components, repairing, the buyer is responsible for shipping costs.
The Warranty applies only when:
- Sales are made through the Maksdep directly, or through authorized distributors or retailers.
- Products are properly installed, operated, or stored.
- Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond Maksdep`s reasonable control. Adequate operation records must be provided to Maksdep upon request to substantiate that the products have failed to comply with the terms of this Limited Warranty.
Please Note:
- Products may be required to be returned for inspection and verification of non-conformance by Maksdep but no Products or will be accepted for inspection, verification or return unless accompanied by a [Return Request" from Maksdep team.
- Maksdep reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.
Warranty Procedure
Read before you submit any warranty requests. Maksdep Team will be at your service as soon as possible.1. Contact us at ever@maksdep.com with the following prepares readily:
(1)Your Order information. Include order number, purchase platform, order email.
(2)A detailed description of the issue.
(3)Photos of all labels on product and the original box. (if preserved)
(4)Associated proof of the faulty/defective products. Photos and videos will help our team to provide proper warranty service faster.
Substitute-Lighting Service
There may be times when you need lighting so badly that you are unable to return a working light to Maksdep for inspection and repair, Maksdep will provide you with temporary substitute lighting so as to carry out the warrantyprocedure without suspending your treatment or plant's growth.
- A deposit will be charged for the substitute lighting.
- You will be responsible for the round-trip expenses of the substitute lighting.
- The substitute shall be returned in one week after receiving the repaired light.
- The deposit paid at the beginning will be refunded once the substitute lighting is received and is in good condition.
